Customer Support Performance
Real-time metrics and insights
CSAT Score
+2.4%
4.8/5
First Response Time
-12%
2.4min
Resolution Rate
+5.1%
94%
Tickets Today
+8%
127
Ticket Volume & Resolution
Received
Resolved
Satisfaction by Channel
Top Performing Agents
| Agent | Tickets | Avg Response | CSAT | Status |
|---|---|---|---|---|
|
SK
Sarah Kim
Senior Agent
|
48 | 1.8 min | Online | |
|
MR
Mike Ross
Agent
|
42 | 2.1 min | Online | |
|
EW
Emma Wilson
Agent
|
38 | 2.3 min | Away | |
|
JC
James Chen
Junior Agent
|
35 | 2.8 min | Online |
Recent Activity
Ticket #4521 resolved by Sarah Kim
2 minutes agoNew ticket #4525 assigned to Mike Ross
5 minutes agoSLA alert for ticket #4518
12 minutes agoTicket #4520 resolved by Emma Wilson
18 minutes agoCustomer feedback received on #4515
32 minutes ago